it's unclear just how many users were potentially affected. Graham Cluley wrote "It's also a pity that the details are a little sketchy." Mark Wilson of BetaNews said "details are a little thin on the ground at the moment" and Catalin Cimpanu noted that "The company didn't provide any other details."ĭavid Murphy, writing in PC Magazine put it best: This was a common gripe running through all the articles I read initially. Thus, I go months on end without ever looking at the GoToMyPC site, and I'm probably not the only customer who works this way.Īnd, what Citrix did say, at least at first, wasn't much. Remotely controlling a computer, at least from a Windows machine, can be done via a desktop shortcut, bypassing the GoToMyPC website. Many Citrix customers, I'm sure, did not see the note when it was posted. Instead of emailing its customers, Citrix posted a note on its website. I have been a GoToMyPC customer for years, but their actions the last few days have caused me to lose trust in the company.įor one thing, I found out about this security incident by accident, while scanning the tech news last weekend.
When security issues come up, you would expect the company to deal with them quickly and in an above-board manner, much like LastPass did last year or TeamViewer more recently. Given this, you would think Citrix would be on its best behavior at all times. Unlike RealVNC, Citrix knows, at all times, which computers can be remotely controlled, where they are, and the passwords. GoToMyPC customers have to assume that Citrix employees can get into their computers at any time.
Citrix serves as a man in the middle and makes the connection between the two computers.Īs such, there is a lot of trust involved. A GoToMyPC customer, seeking to remotely control a computer, contacts Citrix, the company behind GoToMyPC. When the server side of GoToMyPC software is installed on a computer, it phones home to Citrix and maintains that connection at all times.
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